Frequently Asked Questions

You can browse products, choose the item you want, select specifications (such as size or color), add it to your cart, review your cart, then enter your delivery and contact details before completing payment. Kindly refer our Order Guide.

You can cancel the order if not yet make any payment

Full payment upon check out order

After placing your order, you have 36 hours to make payment to avoid your order being cancelled. The below are few payment methods offered by us :

• Online Transfer. (All major local banks)
• Credit Card. (VISA & MASTERCARD)
• Manual Payment / Bank Transfer.

Standard delivery fee (single drop destination) is RM150.00 per trip within our Klang Valley coverage.

Our Standard Delivery Service is performed from Monday to Friday (9:00am to 6:00pm) excluding Saturday, Sunday and Public Holidays. In order to optimize our delivery service, we do not accept appointment setting (specific time and date fixing). However, our delivery personnel will contact customer in advance before reaching the place.

As option, you may try our Premium Delivery Service whereby appointment can be set.

Self-collect is available for certain products from our warehouse located at Sungai Buloh, Selangor. You will be informed for the collection once goods is ready only.

Self-collect purchases will lead to carry-in warranty only. Any claim for product warranty, you may need to carry-in to our warehouse. On-site service is not applicable to self-collect purchases.

As option, you may try to engage our Delivery Service to enjoy worry-free shopping journey.

Our Premium Delivery Service will be charged at RM600.00 per trip (single drop destination) with minimum order value RM5,000.00 in single transaction to areas within Klang Valley coverage.

We shall allocate a specific lorry just to deliver your order !

Appointment can be set once the goods are ready for delivery (refer to our delivery lead time at each product page).

Our Premium Delivery Service is also performed from Monday to Friday (9:00am to 6:00pm) excluding Saturday, Sunday and Public Holidays.

For the time being, our coverage is limited to Klang Valley only which can be referred to the below coverage map.

We do not deliver to PO Boxes address.

For areas out of our coverage, additional delivery charges will be charged separately as below :-

Rawang / Batu Arang / Kuala Langat / Dengkil / Bandar Saujana Putra / Bangi : RM200.00

Serendah / Jenjarom / Telok Panglima / Ulu Selangor : RM250.00

Beranang / Sepang / Banting / Pulau Indah / Ulu Yam / Rasa : RM300.00

Port Klang Free Zone / KLIA / Pulau Carey / Kuala Selangor / Sekinchan : RM400.00

PERAK / PENANG / KEDAH / PERLIS : Kindly call our careline

NEGERI SEMBILAN / MELAKA / JOHOR : Kindly call our careline

PAHANG / TERENGGANU / KELANTAN : Kindly call our careline

SABAH / SARAWAK : Kindly call our careline

We also offer FREE Installation and Handling to Ground Floor or Upper Floors via lift only. For Upper Floors via staircase will be subject to extra charges.

Self-install purchases will lead to limited warranty only. Any damages arising from self-installation will not be able to claim replacement nor refund. On-site service is not applicable to self-install purchases. Kindly handle it carefully during self-installation.

As option, you may try to engage our Professional Installation Service to enjoy worry-free shopping journey.

Content

Content

Content

All items can be returned or exchanged with the below circutamces :-

a) Wrong items had been received.
b) Damages or defects to the items.

For any reason should you wish to return your item(s), you have 7 days upon receiving the item(s) to return your order.

Please contact our customer service officer @ +6014-686 2688 to initiate the return.

For refunds via Online Banking, Credit Cards & Manual Payment, it will take 5-14 working days for your refund to be reflected into your bank or credit card account from the day your refund was initiated.

The information provided should match specific information in our database.

MR.OFFICE Malaysia as (''Seller'') warrants any and all of its products against manufacturing defects for period of 400 days from the date of substantial completion. Seller will repair or replace any product, which fails under normal and reasonable use of which the product is intended for. Damage or repairs arising from abuse, accident, vandalism, or alteration of the product from its original conditions, shall NOT be considered as manufacturing defects.

1. Natural variations in wood grain or figure or the presence of character marks.
2. Changes in surface finishes, including colorfastness, due to aging or exposure to light.
3. Marks, scars, or wrinkles occurring naturally in leather.
4. Veins, marks, voids, fissures, or cracks found naturally in stone.
5. Failure resulting from normal wear and tear.
6. Pilling of textiles.
7. The matching of colors, grains, or textures of natural materials.
8. The colorfastness or the matching of colors of textiles, including an exact match to cuttings, samples, or to swatch cards.
9. Damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds.
10. Damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight.
11. Damage, marking, or staining of cushions due to prolonged exposure of weight stacked on top (stackable chairs).
12. Discoloration of any light-colored textiles due to soiling, stains, or dye transfer from clothing including denim.
13. Foreign objects abrading fabric over time.
14. Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
15. Damage, expanded, marking or staining of laminated chipboard wood top due to exposure to liquids.
16. Products that being classified as Special made, Custom made, or unwarranted.

 

Please write to mroffice2u@gmail.com to schedule a warranty service.

During 400 days of purchase, MR.OFFICE Malaysia provides complete warranty and free labor service.

After applicable warranty period, MR.OFFICE Malaysia will still continue to provide service support. Parts, transportation and labor shall be sole responsibility of buyer.